All too often in life people are looking for somebody to take the rap if something doesn’t go to plan. It is has stemmed from quite a healthy notion of … “Okay this hasn’t quite worked out right, let’s take a deeper look at where things went wrong so we can learn from our mistakes” but this has long since become an exception to that initial notion.
Sadly there are a whole raft of bad practises now in play who’s sole aim has become to exonerate blame in the event of something going wrong, my personal pet peeve is the COPY THE WORLD into every email… but let’s not go there right now.
So let’s take this back to basics. I am in sales, I am the outside representative of my company and I have a duty of care to every one of my clients. If something goes wrong it is my fault… NO… it IS my fault!! What goes on behind the scenes has nothing to do with it, what happens in world politics has nothing to do with it, and what happens within the client’s company has nothing to do with- This is my mindset and therefore I am solely accountable for everything I recommend to all of my clients.
Clearly upon dissection of each individual occurrence it is most likely going to have been a fault outside of my immediate control but by taking on this mindset I am doing two things.
- I am extremely diligent in my scoping of every project- and I have an amazing team behind me who help me do this.
- I am ALWAYS available to my clients and no request or enquiry goes unanswered (I don’t have my head in the sand hoping it will go away).
This clearly does not make me some kind of superman; all this does is makes sure that no matter what I promise I deliver, and the same goes for my personal life too. The thing is, this isn’t just something you can switch on and off at will. Once you start taking ownership, you start to do it in all walks of life and in my view that is predominantly a good thing. However here’s a small word of caution. If and when you do make this mind shift, be prepared to let people down! Not because you’re getting things wrong all the time, but because you will stop taking on everything, as the sheer volume of responsibilities you will have will become overwhelming. At first this is a difficult one to deal with, especially if you are always one for “helping out”, but believe me in the long run you’ll be thankful that you’ve read this because a little disappointment here and there is much better than loosing your integrity through not keeping your word.
Have a great weekend and be mindful of what you promise.