It has always been somewhat of a mainstay objection which I come across when talking to potential clients about their need for linguistic services, that English is the company’s lingua franca and therefore all their training and internal documentation is done in English.
How shocking then to see that in one such industry sector (Aviation) that over a 1000 deaths can be attributed to miscommunication between native speaking English air-traffic controllers and non-native speaking pilots. Read more here
It was a Harvard Business Report which highlighted this to me in an article last November Upon a more detailed scrutiny of the data there’s actually an alarming amount of non-conscious (I hope at least) arrogance running through the whole idea that everyone in business speaks English. My hat, however, is most deservedly doffed to the German trade unions, who’s country fair quite highly in the list of proficient English speakers in the workplace, but who insist that delivery of company learning the material to their German workforces is in German regardless of the level of their English competency.
In fact when I made the decision to study in Germany way back in the mid 90s I was told that before I could embark upon that journey in my chosen subject matter I would have to attain a mark that was within the top 2% in Germany in German, Mathematics and English ; and to do this I personally had to go to night school for nearly 4 years. Fortunately, my many sleepless nights were worth it and I managed to get the prerequisite grades required. This level of minimum requirements felt pretty harsh at the time, but I was being re-trained by, and entirely funded by, the Union so they weren’t going to just let anyone do it.
All of this is quite eye-opening but what I found most interesting about the results from the Harvard study was not just the lack of English competency across the board, but the alarmingly low scores in the industry sectors where I repeatedly hear the objection that English is the lingua franca of that industry.
I can personally see that, in light of the recent politic shifts, a new wave of language standards are on the horizon; with many countries from across the globe taking on the German principles that in order to do business with them, although you may be able to conduct every meeting in English, when it comes down to documentation and finalising of the contracts then they will want it all in their own language, bitte!
Now we don’t want any miscommunication now do we?